FAQ

Shopping

You can shop directly through the “Shop” section on top of our page. Read our How to Order page for step-by-step instructions.

You can still order as a “Guest” but we recommend you to register an account so you can make a faster checkout.

By registering, you will also have a chance to join our loyalty program, which includes a Birthday Voucher, Rewards, Special Discount, and more.  We ensure that your information is private and safe.

That’s really unfortunate 🙁 Contact us at hai@harikustudio.com immediately so we can find a solution for you.

We always take extra care to make sure you love our products, but if you do need to return an order, we’re happy to help.

You can return/exchange our product, except for Sale items. Sale items are non-changeable and non-refundable. Please read our Return Policy page for more information.

Payment & Shipping

Currently, we accept Bank Transfer (through BNI, Bank Mandiri & BCA), Gopay, ShopeePay, and Credit Card Payment (through Midtrans). We will try our best to improve our payment system so you can shop more conveniently in the future. Please read our Payment page for more information.

For Domestic Shipping, we use several major shipping couriers, mainly JNE and Ninja Express. Delivery time will vary according to your shipping address. Go to our Shipping Information page for more information.

Others

Yes, you can check our Portfolio page for more information. We listed some products we’ve made before and easy-to-follow procedures to customize your order.

Yes, yes, yes! That’s a triple yes!

One of our mission is to create fun and profitable collaboration with local communities and brands. If you think, we share the same aesthetic and values, we’d love to discuss more with you. Don’t hesitate to Contact Us.

Of course! We’re once a clueless entrepreneur with the spirit of Starting Small, so we’d be glad to help aspiring and newbie entrepreneurs to start.

We can make customized products for your brand in low quantities and also help you with customized branding/packaging for your products. Contact us to get in touch!

Close
Sign in
Close
Cart (0)

No products in the cart. No products in the cart.